General

Are all items in MyBagFast authentic?

Yes, our specialists go through authentication process meticulously and we provide 100% money back guarantee

What payment methods do you accept?

Visa / Master credit card, debit card, GrabPay, Touch N’ Go eWallet, Hoolah, cash / instant transfer to any one of our bank accounts.

Do you accept installment plan?

At this moment, we only provide installments via Malaysia credit cards (cash installments are not accepted). There are a few options below:

Maybank (Swipe In-Store)

6 MONTHS : +4% 
12 MONTHS : +6%
18 MONTHS : +7% 

Selling Your Items

What's the difference between consignment and selling direct?

Selling directly to us means you get paid immediately. Payment is usually made via Online Transfer. With this method, you save time instead of waiting for the item be sold. However, the pay-out value is lower when compared to consigning the item to us. 

When you consign an item to us, you will only be paid after your item is sold (according to the payment schedule in the terms of consignment). Sellers may choose this method of selling if they want a higher value and do not mind waiting for items to be sold. 

We only purchase selected items directly. However, we accept most items on consignment. Please refer to our collection for brands we accept. 

How do I sell my items?

You may sell direct or consign to us.

Are there any charges for consignment?

No, all you have to do is place your items with us for a minimum of 60 days. If you should decide to collect your items within a month; a service fee of RM50 will be charged.

Do I have to make an appointment to sell / consign my items?

Yes, it is recommended, you may liaise with the person in charge directly for physical item inspection and instant quotation.

My consigned item is sold, when will I receive payment?

If it is sold between the 1st and 15th of the month, payment will be issued the following month by the 10th. If your consigned item is sold between the 16th and 30th/31st of a month, payment will be issued the following month by the 25th. All payments will be made via bank transfer only.

What are the terms and conditions?

Learn more here: https://mybagfast.com/terms-conditions/

Shipping

How much is the shipping fee?

We provide free shipping within Malaysia. For international shipments, it is absolutely free when you’ve met our minimum spending amount. Simply add item to your cart to find out your entitlement if you qualify for free shipping.

Why did I get charged for import duty?

For international shipments, import duties may be charged by your Government. If you are not familiar with the duties charged, it best to check with your local customs officer before placing your order to avoid any unwanted surprises.

How long does it take to receive my parcel?

For customers within Klang Valley, you get to enjoy same day delivery (order cut-off time at 4PM for weekdays and latest 2PM for Saturdays). Overseas shipments will vary depending on destination. We will provide you with a tracking to track the progress of your delivery.

Reservations

Can I reserve an item?

For reservations, we will require a deposit of 20% of price (50% for items below RM 500) paid via bank transfer. The deposit is non refundable but can be utilized for another item should you decide not to get the initial item of interest.